How do you ship wine and cider? arrow_forward

We exclusively use UPS.

Do I need to be present to receive my order from UPS? arrow_forward

Yes, if shipped to your home, you must present your ID to prove that you are over 21 years of age. If you would like to use a UPS Access Point, you can pick your package up at your convenience. UPS access points are a great tool and most of the time free for you to use. You can simply search on Google "UPS Access Point closest to my location" and it will pop up a list to choose from. You may want to check with them first to be sure there is no fee to you.

What is a UPS Access Point? arrow_forward

UPS Access Points are a great option for a busy schedule. You can simply choose to have your wines and ciders delivered to the most convenient location, and you will get notified of its delivery. Once delivered, you can visit the UPS location at a time of your choosing to sign for and receive your package.

When does my order get shipped? arrow_forward

We currently ship out on Monday through Friday of every week. Typically, we ship two-day ground. Depending on your distance from Gatlinburg, TN, you may receive your shipment even quicker than two days.

Can I ship to my business address? arrow_forward

Yes. Please make sure your employer is okay with you receiving wine at your business.

Will I be notified that my order has been shipped? arrow_forward

Yes, you will receive an email that your order has been shipped. This email will also include a tracking number so you can plan accordingly.

What should I do if I have more questions about my order or shipment? arrow_forward

Please contact us or call (865) 412-1030. You may also ask our chat bot on the right-hand side of the screen!

If I am a member of The Club, do I receive an in-store discount on ciders and wines? arrow_forward

Yes, you receive the discount associated with your Club Level. If we happen to be offering an in-store promotion, you have the option of receiving the greatest discount offered but cannot stack the promotions. Sorry, no double discounts.

How do I cancel my Club Membership? arrow_forward

It’s just as easy to cancel as it is to sign up. Simply fill out our contact form and let us know you’d like to cancel.

Can I order at any time and still receive my Club membership benefits? arrow_forward

YES, you can order at any time in between your quarterly Club shipments.

Can I check on the status of my Club membership or details on shipments? arrow_forward

Yes, Club members can click "Sign In" on the form above to view details about their membership and shipments.